Dr. Paul Hung was in the market for great reminder software, and he ended up discovering PracticeDilly through a Google search. He decided to enroll in our free trial, and the rest is history. Dr. Hung was immediately hooked, and he proceeded to implement PracticeDilly into his office - and still continues to do so today! Much like many of our other clients, Dr. Hung has been vocal in his support for our software, recommending it to his friends in the business and suggesting it to various dental groups.
Before he implemented our software, everything was done manually at Village Family Dental. There was no texting functionality, so they relied on emails and phone calls for all of their correspondence - and every single message or call was sent manually.
One can only imagine how busy the front office staff would be! They were constantly re-calling patients who were slow to respond, and for each one that continued to go unanswered, they had to mark on the calendar the next day they'd call them back. Naturally, this resulted in a lot of no-shows.
The easiest way to evaluate the success of PracticeDilly at Village Family Dental is to ask Dr. Hung himself - ever since implementing it, he's been a strong, outspoken advocate.
Dr. Hung was excited to tell us how they were able to introduce long-overdue systems into their office, such as welcome emails, automatic recalls, and even fun little things like birthday wish emails, which served to improve rapport between practice and patients.
Ultimately, Dr. Hung's office became more efficient, the patients grew more responsive, and hundreds of man-hours were freed up for the office staff, allowing them to focus on other important tasks.
Dr. Hung was excited to tell us how they were able to introduce long-overdue systems into their office, such as welcome emails, automatic recalls, and even fun little things like birthday wish emails, which served to improve rapport between practice and patients."
"I love using PracticeDilly as a patient reminder system. Easy to navigate dashboard. Take a few minutes to setup your settings and preferences but once that is all done its set it and forget it. It's so easy to recall my patients who are past due for their periodic dental visits. Another great thing is they're always adding new features. Highly recommended!"