In Beverly Hills, excellent clinical care is only part of running a strong cosmetic dental practice. Patients expect convenient communication, online booking, reminders, reviews, and a front office that can move quickly.
Dr. Saghi Parham was using Demandforce before choosing PracticeDilly. The issue was not just cost. She felt she was paying a high price for limited features and still did not have the flexible, all-in-one workflow she wanted.
Life Before PracticeDilly: High Costs and Limited Features
Before adopting PracticeDilly, Dr. Parham evaluated several patient engagement platforms, including RevenueWell and Lighthouse 360. None felt like the right fit for the value and flexibility she needed.
- Demandforce was expensive compared with the value she was receiving.
- The feature set did not feel complete enough for the price.
- She was concerned that switching systems could disrupt the office.
- The practice still needed reminders, texting, reviews, forms, mass texting, and mobile access in one place.
Key Challenges Faced
- High monthly costs. The previous platform required a larger investment without enough flexibility.
- Paying more for less. Dr. Parham wanted a broader feature set without inflated pricing.
- Transition concerns. Any switch had to be simple enough for staff to adopt without operational disruption.
PracticeDilly stood out because it combined practical pricing with the everyday tools the practice actually needed.
The Turning Point: A Clearer All-in-One Workflow
An existing PracticeDilly customer recommended the platform. Pavan Chakka, Co-founder and Product Manager, walked Dr. Parham through features like paperless forms, mass texting, automated reminders, online reviews, mobile access, and real-time communication.
The old workflow became easier to replace
PracticeDilly helped simplify reminders, reviews, texting, and forms into a cleaner system.
The transition did not need to interrupt patient communication or front-office work.
Life After PracticeDilly: Lower Costs, Better Growth Signals
Costs Dropped Significantly
PracticeDilly helped Dr. Parham cut patient engagement costs nearly in half compared with her previous setup.
Online Reviews Increased Quickly
Within one month of transitioning, the practice saw a 75% increase in Google and Yelp reviews. For a competitive Beverly Hills cosmetic practice, that online reputation lift mattered.
Mobile Flexibility Became More Practical
The mobile app gave Dr. Parham more visibility into appointments, patient communication, and review activity without being tied to the front desk.
Growth became easier to support
Review requests, reminders, and patient messages could run through a more dependable workflow.
That helped the practice reduce waste and focus more attention on patients.
Measurable Outcomes
Dr. Saghi Parham's story shows that switching patient engagement software does not have to mean disruption. With PracticeDilly, the practice gained a broader workflow, reduced costs, improved reviews, and gave the team a better way to manage patient communication.
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