Question 1

What payment methods can patients use?

Accepted Answer

PracticeDilly accepts all major credit and debit cards (Visa, MasterCard, American Express, Discover), ACH bank transfers, HSA/FSA cards, and digital wallets (Apple Pay, Google Pay). You can enable or disable specific payment methods based on your preferences. ACH transfers have lower processing fees and are popular for larger balances and recurring payments.

Question 2

What are the payment processing fees?

Accepted Answer

Processing fees depend on payment method: credit cards are typically 2.9% + $0.30 per transaction, while ACH transfers are 0.8% (capped at $5). These rates are competitive with or better than traditional merchant accounts. All fees are transparent. No hidden charges or monthly minimums. Many practices find that faster payment collection more than offsets processing costs.

Question 3

How do payment plans work?

Accepted Answer

You define the payment plan terms: minimum down payment, number of installments, and payment schedule. Patients choose a plan that works for them, provide a card or bank account for recurring charges, and payments process automatically on schedule. You can configure different plan options for different balance sizes. The system handles the entire lifecycle including receipts, reminders, and failed payment recovery.

Question 4

Is PracticeDilly PCI compliant?

Accepted Answer

Yes. PracticeDilly is fully PCI DSS compliant. We use tokenization so actual card numbers never touch your systems or ours after the initial transaction. Payment processing is handled by our certified payment partners. This protects your practice from liability while enabling seamless payment experiences.

Question 5

Can patients set up automatic payments for recurring balances?

Accepted Answer

Absolutely. Patients can securely store payment methods and authorize automatic payments, either for payment plans or for future balances. Cards on file are stored using secure tokenization. You can offer autopay as an option or require it for payment plans. Automatic payments dramatically improve collection rates and reduce staff follow-up work.

Question 6

How does text-to-pay work?

Accepted Answer

After an appointment or when a balance is due, PracticeDilly sends a text message with a secure payment link. Patients tap the link, see their balance, confirm the amount, and pay, all in under 30 seconds without logging in or creating an account. The link is mobile-optimized and works on any smartphone. You can customize the message text and timing of these payment requests.

Question 7

Does PracticeDilly integrate with our practice management system?

Accepted Answer

Yes, we integrate with all major dental and medical PMS platforms. Patient balances, payment history, and account status sync automatically. When patients pay through PracticeDilly, the payment posts to their account in your PMS. This eliminates manual posting and ensures accurate records. Our team handles integration setup during onboarding.

Question 8

Can we still accept in-office payments?

Accepted Answer

Of course! PracticeDilly works alongside your existing in-office payment processes. You can use our virtual terminal to process cards at the front desk if you want unified reporting. Or continue using your existing terminal while using PracticeDilly for remote and online payments. Many practices use PracticeDilly for post-visit collections while maintaining their existing checkout flow.

Text to Pay

Text to Pay Service for Your Dental Office

How Does It Work?

Send Payment Request

Track Payment Progress

Get Paid

Transform Your Revenue Cycle

Get Paid 50% Faster

Reduce Collections 60%

Increase Case Acceptance

Save Admin Hours

Seamless PMS Integration

What Our Clients Say

See It In Action

How to Send Payment Requests to Patients?

Frequently Asked Questions

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