In 2014

In 2014

Pavan and his team developed a mobile app for his daughter's dentist Dr. Mike Shannon's two dental offices. They built a mobile app that patients can use to pay their bills, book appointments, etc.

Big Setback

Big Setback

Dr. Shannon and his team members loved the patient mobile app.

But we had a challenge with patient adoption. Not many patients were interested to download and use the app.

So instead of putting our focus on what we think was cool, we had to pivot to what Dr. Shannon's office needed.

Customer-Centricity Customer-Centricity


As part of our approach to go more customer-focused, we looked into how we can automate certain things and save time for the staff at Dr. Shannon's offices. And automated appointment reminders (email, text, auto call) & two-way texting were born.


We Never Said Never

Any feature that’s requested by our clients, we added to our product and will continue to do so. As a result, we have become a full-fledged patient engagement platform. And all of our success has become our customers’ success.

Pavan Chakka, The CEO of PracticeDilly

“Listen to your customers. They’ll guide you on how you should build your product, how you should market it, and everything in between.”

Pavan Chakka,
CEO, PracticeDilly

Product Journey


  • Patient Mobile App (Bill Payment, Appointment Booking)


  • Eaglesoft Integration
  • Appointment Reminders
  • Appointment Confirmations


  • Opendental Integration
  • 2-Way Texting


  • Dentrix Integration, Online Reviews


  • Automated Recalls


  • Mass Texting
  • Campaigns & Promotions


  • Mass Texting
  • Paperless Forms


  • Text to Pay


  • Dental Insurance Verifications
  • Online Appointments (Coming Soon)


Proudly made in California


What our clients say

Dr. Shivani Patel, D.M.D. - Grand Central Dentistry -PracticeDilly

PracticeDilly has been a great addition to our office. We use it for automated reminders, confirmations, online reviews and two-way texting. It integrates seamlessly with our dental software. The best part is the great support team they have, even helped us add some specific features for our office. I highly recommend PracticeDilly for any dental office :)

5 out of 5